Charter: Localisation Committee

Objectives

The Localisation Committee is oriented toward cooperation and collaboration between Oracle and the individual members and counties that use global ERP systems to address unique - and individual - local requirements and laws.

Activities and Goals

• The committee should ensure that localisation issues have an entry point into Oracle on a local, regional and international level.
• The drive of localisations should benefit the entire Oracle users community (including members and non-members of IOUC constituent groups).
• Recommend useful application interfaces, standards, information protocols, and design templates amongst the constituent groups so that they may avoid duplication and improve/expand the benefits to the users community.
• Establish information flow amongst the users groups and into Oracle to ensure localisations and services are synergistic, rather than one-off or of no value to the users community.

Organisation

The Localisation Committee shall consist of a representation from each region and work closely with the IOUC, APOUC, EOUC, and Oracle locally and internationally.

Committee Member Responsibilities

• Represent current customer base on localisation issues.
• Poll peers at other companies to solicit additional input as needed.
• Identify localisation problems experienced by customers and suggest ways to resolve.
• Publish information for membership on localisation issues.
• Disseminate information provided by Localisation Committee to members of IOUC.
• Promote customers’ participation in Oracle localisation initiatives.

Oracle Responsibilities

• Assign primary contacts from Oracle globally.
• Explain issues and information currently concerning localisation.
• Regionally review new localisations initiatives with regional communities prior to implementing them.
• Participate in discussions on how to improve localisations and how to make bug/service request (tar)/patch information available to customers.
• Develop programs to address concerns of customers on localisation issues.
• Develop and present service level metrics to the IOUC.
• Develop and publish service level agreements for customers.

Frequency and Duration of Meetings

• Bi-monthly conference calls commencing December 2007
• On-site at Oracle headquarters, and/or
• On-site at users group conferences

Customer Member Profile

• Represent companies/organisations from various range of industries and locations.
• Represent companies with average to complex business requirements.
• Represent companies of all sizes.
• Represent companies from all continents.
• Represent all Oracle products and services.